Ethics
In a past we have seen many successful businesses fail, their profit declined or they are out of business etc. There are many reasons behind this but one of the main reasons behind all this pitfalls and failure of the business was the lack of business ethics. Ethics can be defined as codes of principles and values that make decisions and actions within a company. In short the definition of ethics basically knows the difference between right and wrong and choosing that decision what is right for us, for other people, for society, for organization etc. Therefore due to lack of business ethics and failures of many businesses, now a day’s not only many organization but also customers, employees, shareholder or stakeholder etc are concerns about the ethics. In order to be a successful company, a business needs to follow all ethical values and standard and also to prosper and maintain their wealth; it had to be founded on certain ethical principles. Though profit is main concerns for any organization but it is only for short term i.e. the businesses that don’t follow ethics and their main purpose is only profit, they are not going to be in a longer race for many times. A business that is based on ethics can run successfully for long years.
Importance of Ethics in a Business
Ethics is really playing a very important role in any organization. An organization can only grow, succeed and have competitive advantage when it is following all ethics norms. As we have seen in the past most company’s collapse or trying hard to sustain in the competitive environment because of their unethical behavior. For example, Enron, Arthur Anderson etc all these was giant company and people would like to work with these company but it collapse because they were operating there business totally unethical way. They were just concerns about the numbers instead of reputation or image, values etc. Therefore in order to have good reputation in front of everyone and be successful company, all organization has to implement ethical norms in their company. Just going to implement doesn’t work out, ethics is not only implementation in an organization but people working in a company has to follow those ethics. Many companies even in Enron and Arthur Anderson was having ethical standard but no people followed those ethical norms. Therefore it usually start from top level, so it is the responsibility of top management people in an organization to make and implement those ethical norms in their company and also let people know strictly to follow those norms.
Therefore for a business to achieve long-term profits, customer relationship and their trust is most-most importance. To gain a long-term relationship with customers and achieve customer return for the business, the business needs to be based on ethics. The trustworthiness of a business, its customer service, its customer care, its way of dealing with customers etc is a part of the business ethics. Business ethics leave a long-lasting impression on the customers and the impression on their minds to builds trust for their company.
Advantage of Ethics
· It builds trust and loyalty and also referrals from customers.
· It motivates sales staffers because they really believe in the products and services they are selling.
· It creates a culture of honesty, especially important in a business where employees work in customers’ homes and can't be closely supervised all the time.
· And it attracts top employees who want to work for a company whose standards they respect and share.
